Refund policy

Refunds & Returns & Remake

Please note that we do not offer refunds as all our garments are made according to your measurements and built to fit your needs, no one else's. If there is any issue with the fit or construction of your garments, please contact us within 10 days of receiving your order. 

You can always contact us for any question at:  info@ottotos.com

My clothing doesn't fit, what options do I have?  

At Ottotos, every purchase comes with a 100% satisfaction guarantee. If your garments require fit alterations.

We cover up to CAD$75 for alterations. The maximum limit for each garment is listed below.

Suit (2 Piece & 3 Piece) $75
Jackets & Blazers $50
Pants $25
Shirts $25
Vest $25

If you are not still satisfied with the alterations, we will remake your garment free of charge.